{"id":494,"date":"2024-12-02T15:08:17","date_gmt":"2024-12-02T14:08:17","guid":{"rendered":"https:\/\/www.mosel-tueren.de\/?page_id=494"},"modified":"2026-04-07T14:45:16","modified_gmt":"2026-04-07T12:45:16","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/www.mosel-tueren.de\/en\/customer-service\/","title":{"rendered":"Customer service"},"content":{"rendered":"

Customer service<\/h2>\n\n\n\n

All important information about the dimensions, installation and care of your new Mosel door.<\/strong><\/h1>\n\n\n\n

Everything you need to know about your Mosel door: From taking measurements to maintenance - here you will find valuable information, practical tips and clear instructions to ensure that your door not only looks great, but also lasts a long time.<\/p>\n\n\n\n

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Five steps to your new door<\/a><\/div>\n\n\n\n
Clean and maintain<\/a><\/div>\n\n\n\n
Downloads<\/a><\/div>\n<\/div>\n\n\n\n
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Five steps to your new door<\/h3>\n\n\n\n
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1 \u2013 Clarify door dimensions and opening direction<\/h3>\n<\/div>\n\n\n\n
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Option one \u2013 new building: Measure height, width and wall thickness<\/h4>\n\n\n\n

The wall opening determines the size of the door leaf and frame. Please measure the height, width and wall thickness of the wall opening. To ensure that any unevenness is detected, please always measure at least on three different places. The largest measured value of the wall thickness defines the dimension; for the wall opening it is the smallest value. Caution: A\u00a0construction drawing does not indicate the final wall thickness. Measure the finished wall including plaster or tiles as well as floor tiles and floor coverings.<\/p>\n\n\n\n

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RBMB:<\/strong> Shell construction
wall opening width<\/figcaption><\/figure>\n\n\n\n
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RBMH:<\/strong> Rohbau-
Mauer\u00f6ffnungsh\u00f6he<\/figcaption><\/figure>\n\n\n\n
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WST:<\/strong> Wall thickness
including plaster, tiles, etc.<\/figcaption><\/figure>\n<\/div>\n<\/div>\n\n\n\n
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Option two \u2013 renovation: Measure your old door<\/h4>\n\n\n\n

Providing that you don\u2019t want to make any changes to the floor or wall, simply measure the width and height of the old door leaf. Now measure the full depth of the frame, deduct the thickness of the frame lining at the front and rear to arrive at the wall thickness. Doors can often be replaced without any need for repapering or painting. Check the table on this page: if your new door is at least two centimetres wider than the existing frame, there is usually no need to do any repapering.<\/p>\n<\/div>\n\n\n\n

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FD:<\/strong> Frame depth
WT:<\/strong> Wall thickness including
plaster, tiles, etc.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Selecting the opening direction<\/h4>\n\n\n\n

To which side do you want your door to open? The door is connected to the frame depending on how you want your door to open.<\/p>\n<\/div>\n\n\n\n

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DIN left:<\/strong>
Hinges are
visible on the left<\/p>\n<\/div>\n\n\n\n

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DIN right:<\/strong>
Hinges are
visible on the right<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n\n\n\n\n\n\n

<\/use><\/svg>Ma\u00dfe f\u00fcr T\u00fcren und Zargen (Download PDF)<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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2 \u2013 Select door design<\/h3>\n<\/div>\n\n\n\n
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Select design and surface finish<\/h4>\n\n\n\n

We arrange our collections by design such as plain, traditional or vertical-grain wood design doors to make it easier for you to find what you want. Each door collection is produced with a specific surface finish: either exclusive Lacquer, a sturdy CPL coating or all-glass. Their qualities and differences are explained below.<\/p>\n\n\n\n

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Natural white, Polar white and Lava grey doors<\/h4>\n\n\n\n
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Lacquer \u2013 in natural white, Polar white or Lava grey<\/h4>\n\n\n\n

All our white satin doors are finished with several coats of paint. We use only high-quality UV paint. All doors are tested for harmful substances and emissions and meet the criteria for T\u00dcV certification. Natural white doors are ideal for warm muted interior designs. We created our exclusive Polar white specially to match the most commonly sold pure white wall paints.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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CPL \u2013 in natural or Polar white<\/h4>\n\n\n\n

Doors with a CPL surface finish are particularly sturdy and easy-care. Finished with an electron beam hardened surface CPL door sets are resistant to scratches, shocks, moisture and dirt. Natural white doors are ideal for warm muted interior designs. We created our exclusive Polar white specially to match the most commonly sold pure white wall paints, sockets and radiators.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Wood\u00a0design doors<\/h4>\n\n\n\n
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CPL<\/h4>\n\n\n\n

Doors with a CPL surface finish are particularly sturdy and easy-care. Finished with an electron beam hardened surface CPL door sets are resistant to scratches, shocks, moisture and dirt. We additionally refine many of our CPL wood designs with textured wood graining.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Glass doors<\/h4>\n\n\n\n
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Patterns and textures<\/h4>\n\n\n\n

The glass doors are designed with geo\u00admetric patterns and organic textures, which are traced onto the front for a touch and feel effect. We use eight-millimetre safety glass on all our glass doors. This type of glass is more shock and impact-resistant than normal sheet glass.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Satin-finished designer glass doors<\/h4>\n\n\n\n

The glass doors are finished on one side with satined geometric designs. We seal the designs with nano coating, so it is easier to remove fingerprints. We use eight-millimetre safety glass on all our glass doors. This type of glass is more shock and impact-resistant than normal sheet glass.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Extra: Vision panel selection<\/h4>\n\n\n\n

All natural white, Polar white, Lava grey and wood design doors are also available with a wide selection of vision panels and glass styles. We show you the vision panels available in each collection.<\/p>\n<\/div>\n\n\n\n

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3 \u2013 Plan your functions and extensions<\/h3>\n<\/div>\n\n\n\n
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Select functions<\/h4>\n\n\n\n

Kitchen, children\u2019s bedroom, entrance, study \u2013 certain room situations call for special functions. They enhance the safety of the door leaf in case of attempted burglary or increase resistance to fire and smoke. Choose from perfectly preconfigured packages: sound reduction, heat protection, burglary resistance, fire resistance or smoke protection. The catalogue helps you to easily select the right package for you. Your dealer will also be happy to advise you.<\/p>\n\n\n\n

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Select extensions<\/h4>\n\n\n\n

Extensions can turn your door into a vestibule, sliding or double-leaf version. Vestibule-style doors minimise heat loss, draughts and noise levels. Sliding doors slip into or run upon the wall to save space and do not project into the room. We advise you to consult your dealer to ensure a perfect fit and installation.<\/p>\n<\/div>\n\n\n\n

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4 \u2013 Get advice and place your order<\/h3>\n<\/div>\n\n\n\n
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Our doors are only available in specialist shops where you are guaranteed expert advice, an optional installation service and a permanent contact person throughout the purchase process. You have completed steps one to three? Great, now all your dealer needs is the following details:<\/p>\n\n\n\n

Step 1:<\/strong>
Dimensions of the wall opening, wall thickness and direction of opening<\/p>\n\n\n\n

Step 2:<\/strong>
The door design of your choice and any vision panels<\/p>\n\n\n\n

Step 3:<\/strong>
Optional functions such as sound reduction or extensions like sliding doors
Sliding doors<\/p>\n<\/div>\n\n\n\n

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5 \u2013 Take delivery and have your door fitted<\/h3>\n<\/div>\n\n\n\n
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Swift delivery<\/h4>\n\n\n\n

Many doors can be swiftly delivered to your dealer from our warehouse. We need a little longer for vision panel doors. Once you have placed your order, your dealer will notify you of the planned delivery date.<\/p>\n\n\n\n

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Optional fitting service<\/h4>\n\n\n\n

Your dealer will be happy to arrange an optional fitting service for you. That way, you are on the safe side and enjoy the benefits of professional fitting. The fitters will also assist with modernisation and remove old frames from the wall opening. In many cases, frames can be replaced with no need for repapering or painting.<\/p>\n<\/div>\n\n\n\n

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Clean correctly<\/h3>\n\n\n\n
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Many types of stain are easy to remove. Please observe the following instructions:<\/p>\n\n\n\n